Definition

Sustainability is an overused and often confusing term. Like “success”, it can mean many things to many people.

At IAG, “sustainability” is about bringing the future into today’s decision making for the benefit of our business, customers and communities.

Sustainability is not an add-on, or a program that is run alongside our operations. Instead, we see it as an outcome. We will be a sustainable business by managing all the dimensions – economic, social and environmental – of our business well.

In some ways this is a more complex definition than most, as it encompasses everything we do. However, given we are in the business of insurance, focusing on the outcome is essential. Being a sustainable business is not just good for us, but – since we provide an essential community product – it is good for the communities in which we operate, as well as future generations.

Policies and governance
Performance and targets
Future goals