PERFORMANCE SNAPSHOT
Key statistics
Information in this section represents IAG Australian and New Zealand operations.
| Economic | Year ended 30 June 2004 | Year ended 30 June 2005 |
|---|---|---|
|
GROSS WRITTEN PREMIUM Total amount we receive from customers for payment of their insurance policies |
$6,427m | $6,673m |
|
NET EARNED PREMIUM Gross earned premium minus our reinsurance expense |
$5,863m | $6,144m |
|
NET CLAIMS EXPENSE The amount paid out in claims during the year, as well as an estimate of how much we need to pay on unsettled claims, plus claims handling costs such as legal and administrative expenses, less recoveries from reinsurers and other parties |
$3,815m | $4,069m |
|
RETURN ON EQUITY Net profit attributable to our ordinary shareholders as a percentage of the average equity of those shareholders |
21.1% | 23.1% |
Information in this section represents IAG Australian operations only.
| Social | Year ended 30 June 2004 | Year ended 30 June 2005 | ||
|---|---|---|---|---|
| CUSTOMER | ||||
| Business volume measure - risks in force, policies in force | 11.8m | 11.9m | ||
| Overall customer satisfaction | 80% (Jan 2004) | 81% | ||
| Claims satisfaction | 84% | 87% | ||
| Number of Level 2 and Level 3 customer complaints | 7,789 | 7,002 | ||
| REPRESENTATION OF MEN & WOMEN | Men | Women | Men | Women |
| Senior management positions | 70% | 30% | 71% | 29% |
| Executive positions | 85% | 15% | 89% | 11% |
| Board positions | 75% | 25% | 80% | 20% |
| All levels | 42% | 58% | 41% | 59% |
| WORKFORCE BY EMPLOYMENT TYPE | Total | Percentage | Total | Percentage |
| Full time | 8,811 | 86% | 8,392 | 85% |
| Part time | 1,445 | 14% | 1,464 | 15% |
| Total head count | 10,256 | 9,856 | ||
| EMPLOYEE ENGAGEMENT | Year ended 30 June 2004 | Year ended 30 June 2005 | ||
| Engagement survey response rate | 88% | 86% | ||
| Engagement score | 53% | 54% | ||
|
CHARITABLE CONTRIBUTIONS Funds contributed to community organisations, including promotional expenses and administrative costs |
$18,225,926 | $12,347,281 | ||
| Occupational Health & Safety (OH&S) performance | Year ended 30 June 2004 | Year ended 30 June 2005 | ||
| Number of employees trained in first aid | 784 | 1,858 | ||
| Number of fire wardens | 421 | 536 | ||
| Lost Time Injury Frequency Rate - the number of work-related injuries resulting in one or more days off work, per million hours worked. | 6.7 | 5.3 | ||
| Dollar spend OH&S | ||||
| OH&S initiatives | $660,963 | $1,286,910 | ||
| OH&S salaries + on-costs | $715,986 | $698,277 | ||
| Per FTE | $142 | $216 | ||
| Total spend | $1,376,949 | $1,985,187 | ||
| Environmental | Year ended 30 June 2004 | Year ended 30 June 2005 | ||
|---|---|---|---|---|
| CO2 EMISSIONS |
Total 65,315 tonnes |
Tonnes per FTE 6.7 |
Total 76,820 tonnes |
Tonnes per FTE 8.4 |
| ELECTRICITY USE |
Total 43,668 MWh |
MWh per FTE 4.5 |
Total 45,5536 MWh |
MWh per FTE 5.0 |
| OFFICE PAPER CONSUMPTION |
Total 474 tonnes |
kgs per FTE 49 |
Total 446 tonnes |
kgs per FTE 49 |
|
PRINT PAPER CONSUMPTION Customer and policy documents *This was previously measured per 'risk in force' but has now been adapted to a 'business volume measure' to more accurately reflect the volume of business across IAG's personal and commercial lines. |
Total 2,133 tonnes |
kgs per business volume* 0.18 |
Total 2,693 tonnes |
kgs per business volume* 0.23 |
The above indicators are covered by KPMG's Assurance statement (except for Employee Engagement survey response rate). Indicators in the section titled "Economic" are for all IAG Group-wide operations. Other key indicators are for Australian operations only. More information can be found in the 'Assurance statement' section. Further details on environmental performance can be found in the "Managing costs" section. Please see the Glossary section for definitions of each indicator in this report.
