PERFORMANCE HIGHLIGHTS
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| NET PROFIT AFTER TAX The net result after allowing for income taxes and the share of profit owing to minority shareholders within the Group. |
INSURANCE MARGIN The insurance result as a percentage of net earned premium. |
TOTAL DIVIDENDS PER SHARE This comprises an interim dividend of 13.5c per ordinary share and a final dividend of 16c per ordinary share, fully franked. |
RETURN ON EQUITY (ROE) The net profit attributable to our shareholders as a percentage of the average equity of those shareholders. ROE was 12.9% on a normalised basis. |
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| EMPLOYEE ENGAGEMENT This is a measurement of the level of our Australian employees’ engagement drawn from our annual employee survey. |
CUSTOMER SATISFACTION This is an overall measure of customer satisfaction in our largest portfolios of direct motor and home insurance in Australia. |
FUNDS FOR COMMUNITY INVESTMENT These are direct funds invested by IAG in programmes across the Australian community. |
CO2E EMISSIONS This is a measure of IAG’s CO2e emissions in Australia and New Zealand, through, for example, electricity usage and paper consumption. |
GWP GROWTH AND DIVERSIFICATION |
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| IAG’s business, measured by gross written premium (the total payment received from customers for their insurance policies) has grown at a compound annual growth rate of 15.2%, as it has diversified internationally and broadened its product range. |  |
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