Our performance
| $7,842m | 7.1% | $181m | 10cps | |||
|---|---|---|---|---|---|---|
| GROSS WRITTEN PREMIUM (GWP) Increased from $7,793m in the previous year. GWP is the total amount of insurance premiums we sold to customers. |
INSURANCE MARGIN Up from last year's 5.4%.1 Insurance margin represents our insurance profit as a percentage of our net earned premium. |
NET PROFIT AFTER TAX An increase from last year's loss of $261m. The net result, after allowing for income taxes and the share of profit owing to minority shareholders. |
TOTAL DIVIDENDS Comprises an interim dividend of 4 cents per ordinary share (cps) and a final dividend of 6cps fully franked. Dividends are payments made to holders of IAG's ordinary shares. |
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| 84% | 84 | $8m | 56,927t | |||
| EMPLOYEE ENGAGEMENT Exceeded the global financial services companies' benchmark. This is a measure of our employees' engagement across the Group, drawn from an annual survey. |
CUSTOMER SATISFACTION Remained level with the previous year. This is an index score of customer satisfaction across claims and sales and service in our largest business of Australia Direct Insurance. |
COMMUNITY INVESTMENT Reduced from last year's $12m, as our focus was refined. This investment includes sponsorships, donations and employee volunteer hours, across the Australian and New Zealand communities. |
CO2 EQUIVALENT EMISSIONS An 11.8% improvement from last year. This reduction in IAG's CO2 equivalent emissions in Australia and New Zealand brings us closer to our goal to be carbon neutral by 2012. |
- 1The FY08 insurance result has been reclassified to provide comparable figures for the segment reporting adopted in FY09. This includes reallocation of corporate expenses and reinsurance to the operating divisions.
